Return Policy

For all internet purchases, excluding special orders or custom work, Charleston Alexander has a 15 day return policy.

All items must be in their original, new condition.

If you are not satisfied, you can return any non-engraved item in its original condition for a refund or exchange.

To return a diamond or jewelry item to Charleston Alexander Jewelers, follow this process:

• If within the US, call 1-800-419-GEMS for a Return Authorization Code. Write this code on the bottom of your original invoice and include inside the box.
• Place all the original packaging in the box, including the appraisal and the certificates.
• On your invoice, if the price of the item you're returning is listed as:

Less than $500:

You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. Charleston Alexander Jewelers will not be responsible for loss or damage of return shipments.

More than $500:

Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Charleston Alexander Jewelers.

Once your return is received, it will be reviewed by our staff.

You will receive e-mail notification regarding your return or exchange within seven business days.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.

Items that show signs of wear or have been resized (by a jeweler other than Charleston Alexander), engraved, altered or damaged in any way cannot be accepted for return.