Returns, Exchanges & Pricing Policy

For all internet purchases, excluding special orders or custom work, Charleston Alexander has a 15 day return policy.

All items must be in their original, new condition.

If you are not satisfied, you can return any non-engraved item in its original condition for a refund or exchange.

To return a diamond or jewelry item to Charleston Alexander Jewelers, follow this process:

• If within the US, call 1-800-419-GEMS for a Return Authorization Code. Write this code on the bottom of your original invoice and include inside the box.
• Place all the original packaging in the box, including the appraisal and the certificates.
• On your invoice, if the price of the item you're returning is listed as:

Less than $500:

You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. Charleston Alexander Jewelers will not be responsible for loss or damage of return shipments.

More than $500:

Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Charleston Alexander Jewelers.

Once your return is received, it will be reviewed by our staff.

You will receive e-mail notification regarding your return or exchange within seven business days.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.

Items that show signs of wear or have been resized (by a jeweler other than Charleston Alexander), engraved, altered or damaged in any way cannot be accepted for return.

 

Charleston Alexander Pricing Policy:

At Charleston Alexander Diamond Importers, we stake our reputation on quality, accuracy and dependability. But, occasionally, even we can make mistakes.

Our online catalog is an extensive listing of our inventory. Despite our best efforts at maintaining the accuracy of product pricing, details, and in-stock status, a small number of the items in our catalog may be mispriced on our Site due to system or typographical errors.

We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. And, placing an item in your cart doesn't reserve the price shown at that time.

If an item's correct price is higher than our stated price on the site, we will contact you directly to discuss possible options. If your order has been shipped before a correction or possible solution can be made, you agree to either return the product or pay the difference between the actual and charged prices.

Our prices, and inventory, are subject to change without notice.

We apologize for any inconvenience a prcing error may cause. If you have any questions, please do not hesitate to contact one of our Diamond Experts at Charleston Alexander Diamond Importers at info@wherethediamondsare.com or 800-419-4367.