PRIVACY POLICY

Charleston Alexander Jewelers will occasionally update its privacy statement to reflect company and customer feedback. When Charleston Alexander Jewelers posts changes to this statement, you will see the word "Updated" next to the Privacy Policy link on the Charleston Alexander Jewelers home page. Charleston Alexander Jewelers encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact the Charleston Alexander Jewelers customer service department at info@wherethediamondsare.com or 1-800-419-GEMS.

Charleston Alexander Jewelers may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. Charleston Alexander Jewelers collects that information in order to:

  • Process an order;
  • Verify your identity for payment authorization;
  • Contact you regarding your order status;
  • Ship your order to you;
  • Allow you to apply for financing;
  • Generate anonymous statistics; and

Once Charleston Alexander Jewelers gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Your shipping information may also be supplied to a third-party fulfillment center, but your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Charleston Alexander Jewelers may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.

APPLICATION FOR FINANCING

Charleston Alexander Jewelers has partnered with Wells Fargo, which will arrange the financing of your purchase from Charleston Alexander Jewelers. If you decide to use Charleston Alexander Jewelers's financing services, you will be directed to Wells Fargo's financing application. Charleston Alexander Jewelers will then provide Wells Fargo with your transaction information and then Wells Fargo will collect the additional information it needs in order to provide you with financing for your Charleston Alexander Jewelers purchase. Further, Wells Fargo will provide Charleston Alexander Jewelers information regarding the status of your financing application. Once your application is approved by Wells Fargo, you may complete your purchase with Charleston Alexander Jewelers.

SITE USAGE TRACKING AND ANALYSIS

Charleston Alexander Jewelers, Inc. has contracted with a third party, Open Net, Inc. and/or its authorized partner or reseller, to provide additional tracking and analysis of information and data collected from visitors to our Web site. No uniquely identifiable information is tracked by Open Net. Open Net does not use names, addresses, e-mail addresses, or telephone numbers and does not link any online actions or cookies to an identifiable person. Charleston Alexander Jewelers, Inc. reserves the right to provide that information and data to Open Net, Inc. and/or its authorized partner or reseller for those purposes.

Charleston Alexander Jewelers offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide to Charleston Alexander Jewelers.

REFER A FRIEND

Using a Charleston Alexander Jewelers form, you can also refer a friend to the Charleston Alexander Jewelers Web site. You and your friend's names and e-mail addresses are requested to ensure that your friend will know that you have requested that Charleston Alexander Jewelers send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

PERSONAL INFORMATION

If the personal information Charleston Alexander Jewelers has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to info@wherethediamondsare.com or contact one of our diamond and jewelry consultants at 1-800-419-GEMS.

Charleston Alexander Jewelers is committed to protecting the privacy of your personal information. To protect the information you send from your computer to Charleston Alexander Jewelers's e-commerce system, this information -- including your credit card number, name, and address; is encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order have access to your credit card and bank information. Charleston Alexander Jewelers continuously reviews its policies and practices to ensure that all customer information remains secure.

"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on the Charleston Alexander Jewelers Web site. With cookies enabled, the Charleston Alexander Jewelers Web site will have the capacity to deliver you a more customized and complete shopping experience to track visits from our affiliates and partners and to enable the use of our shopping cart. Charleston Alexander Jewelers does not use cookies to store or collect any personal information such as names, addresses, or payment information.

Charleston Alexander Jewelers collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. Charleston Alexander Jewelers's servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help Charleston Alexander Jewelers collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with Charleston Alexander Jewelers partners, but your IP address will not be distributed.

To provide the best customer service possible, Charleston Alexander Jewelers provides multiple methods for customers to ask questions and provide feedback.

CONTACT US

Charleston Alexander Jewelers allows customers to e-mail info@wherethediamondsare.com.This provides direct contact to a Charleston Alexander Jewelers diamond and jewelry consultant, who reads each e-mail and tries to promptly answer your questions. Charleston Alexander Jewelers may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Charleston Alexander Jewelers Web site or the shopping experience in general, as we always appreciate feedback.

The only time Charleston Alexander Jewelers will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.

If you have questions about this privacy statement, please contact Charleston Alexander Jewelers at info@wherethediamondsare.com or at 1-800-419-GEMS.