120-DAY DIAMOND EXCHANGE
Charleston Alexander’s 120-Day Loose Diamond Exchange policy applies to the center diamond only – it cannot be applied to three-stone rings, side stones, or mountings/settings.
The center diamond must be in original purchase condition, meaning no scratches, chips, or breakage of any kind. You must also have the original receipt and accompanying diamond certification documents. If you are unable to provide the certification documents, $250 will be deducted from your exchange amount in order to recertify the diamond.
If you have additional questions about this policy, please contact our customer service representatives for more information: 703-931-6200.